Arwen Garmentry/Arwen Corsetry sizing is not standard sizing. While we endevour to size our garments as closely as possible to standard sizing in various countries, standard sizing varies dramatically between manufacturers and areas. The responsibility is with the client to measure themselves as accurately as possible and choose a size (from the Arwen Corsetry/ Arwen Garmentry size chart on this site) as close to their measurements as possible. We do not guarantee fit on garments.

The prices displayed on the Arwen website are inclusive of 14% VAT, but exclude delivery costs. While we endeavour to ensure that the prices displayed on the site are accurate, it is possible that erroneous prices may be displayed from time to time. In such cases, we shall not be obliged to sell the product at the erroneous price.

Placing a product in your trolley does not constitute an order for that product and we cannot be held liable if the product is no longer available, or if the price has changed by the time the checkout process is completed. An agreement of sale comes into effect when either a credit card authorisation is received from the issuing bank, or a bank transfer is reflected on our bank statement. We reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any monies already paid in respect of that order provided the order was not for custom made work in which case your deposit will be forfeit.

Any personal information given to Arwen is completely private and confidential and will never be revealed to a third party for any reason without permission in writing from the customer.

All items are charged in South African Rands. Any other currencies will be converted at the relevant exchange rate.

Arwen reserves the right without prior notice to discontinue or change specifications on products and services offered on this site without incurring any obligations.

We have made every effort to display as accurately as possible the colours of the products that appear on the site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

All products and services are subject to availability and may be withdrawn at any time. If Arwen does not supply the products for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Although we will use our best efforts to ensure that prices reflected on the website are accurate and current, prices change and are subject to change without notice. In the event that the price to be charged is more than the price reflected on the website, in respect of any goods, we will advise you thereof, by email, prior to delivery thereof, thus giving you the opportunity to accept or reject any higher price. Emails sent to you but not responded to within 7 (seven) days of us sending the email will be deemed to be an acceptance of the higher price.

All company names, logos, trademarks, product names, images or photographs displayed in this website are the property of their respective owners.

We will not be liable for any injuries or financial loss from accidents related to the order or loss of time and monies resulting from delays, non-deliveries and wrong delivery.

All patterns, designs, and procedures of manufacture belong to Arwen and may not be copied for any reason.

Arwen and its employees may not be held responsible for any injury or damage or death to any persons or possessions incurred through use of any product created by Arwen Corsetry/Arwen Garmentry.

Any manufacturing flaws in any products created by Arwen will be fixed for no charge provided the item is returned within seven days from date of collection, unless otherwise discussed. Postage and packaging costs will be to the customer's account.

Arwen will charge R500 per hour (minimum one hour) to modify, or fix any product where the work undertaken is not a result of manufacturing flaw, and/or is out of the seven day guarantee.

Zips, powermesh and other stretch fabrics, Vintage fabrics and haberdashery, lace, elastic, cord, ribbon, beadwork, paint effects, printing and dye are not guaranteed and will incur a R500/hour (min 1 hour) charge to fix or modify even within seven days of original collection.

All garments returned for fixing and/or alteration are to be freshly cleaned before return. Dirty garments will be returned to the owner unaltered at the owner's expense.

Arwen will not guarantee fit in any job where an employee of Arwen Corsetry/Arwen Garmentry did not personally take measurements and/or do fittings and will therefore not allow any returns on said products.

Arwen and its employees may not be held responsible for damage to any products created by Arwen Corsetry caused by misuse or abuse of aforementioned products after the product/s leave our premises

Abuse of product includes but is not limited to:

  • Incorrect (including too tight lacing) lacing. Lacing of corsets in a way or to a tightness other than that specified by Arwen.
  • Removal of parts and/or modification of product by a person other than an employee of Arwen.
  • Cleaning of product in a washing machine or in any manner other than that recommended by Arwen.
  • Wear/use of the item in a manner different to what the item was originally created for.
  • Wear by a person/s other than the owner of the product.

Arwen reserves the right to decide as to what constitutes abuse of product.

Arwen reserves the right to change time and or date or completion and postage of product.

Certain materials used by Arwen are imported, made especially for Arwen and/or difficult to obtain. Arwen cannot be held responsible for late delivery of a product due to supplier difficulties.

Arwen cannot give a delivery date for Tightlacing corsets or any corset utilizing steel boning due to supply, import and finishing of steel boning. Arwen cannot be held responsible for late delivery on these products.

Arwen and it's employees reserve the right to refuse any custom or repair job or individual at its/their discretion

Deadlines for jobs may not be brought forward by the customer.

Sale on corsetry and lingerie is final and may not be returned, refunded or swapped for any reason.

Clothing may only be exchanged for an item of the same or a higher value (client to pay in the excess)

Any clothing to be exchanged must be unworn, unaltered and in it's original packaging.

Items left at Arwen must be collected within one month of notification or they will be sold to defray costs.

Any deposit and/ or products whether complete or incomplete will be forfeit if the client is not in contact with Arwen Corsetry/ Arwen Garmentry for a period of three months or longer from order.

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